If your order has already shipped out, our normal return policy will be in effect. Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If you have any questions or concerns regarding your ONA product, please contact MODIFICATIONS & CANCELLATIONS Buckles, due to their heavy use and moving parts are only covered for 4 years from purchase. Due to the artisanal production of our collection and the organic nature of our materials, variations in leather and patina on hardware are expected, and are part of what makes every ONA bag so unique. The warranty does not cover damage due to improper care, negligence, loss, misuse, accident, or natural wear and tear that occurs to the product and materials as the bag is used over time. All ONA products carry a limited lifetime warranty, covering all original workmanship and material defects on products purchased directly from our website or one of our authorized retailers. ONA bags and accessories are hand-crafted using the top-quality materials, sourced from the finest purveyors around the globe. Please note that purchases made with an ONA gift card can be returned for store credit only. Giftcards: The purchase of an ONA gift card is nonrefundable. We will send you an email update once the refund has gone through. To process a return, kindly email us at Once we receive your return, the processing will take 2-3 weeks. ONA reserves the right to return products to customers that it determines are used or unsaleable or which do not include original tags and accessories. Within 15 days of delivery, we will refund unused merchandise that retains its original tags, parts and accessories purchased from . We’ll send you a shipping label and deduct the cost of shipping from your refund. Please note international orders can be returned but the return shipping fees will not be covered by ONA. ONA stands behind the quality of each of our products by offering an easy return process.
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